All products sold under our Eastern Computers brand, unless otherwise stated on the product packaging or online product description page, come with our lifetime limited warranty and support package. Customers must activate this warranty by filling in the form at the bottom of this page at emailing it to us at the details below. Customers must also save invoices or receipts as proof of postage.
To contact us for technical support, warranty queries or for warranty activation please email us at firstname.lastname@example.org with a clear email subject to ensure speedy response. We aim to respond to all emails within 24hrs. Please note we will not be able to answer any warranty or technical support queries by phone currently.
Terms & Conditions
Our lifetime limited warranty and support offer only applies to products sold under the Eastern Computers brand by Anglian Imports Ltd or companies registered as official vendors by Anglian Imports Ltd. Products sold by companies or individuals unauthorised to sell Eastern Computers products will automatically invalidate the lifetime limited warranty and support offer permanently. Once purchased as new Eastern Computers branded products cannot be resold without invalidating the lifetime limited warranty and support offer. Additionally Eastern Computers branded products may not be covered by the lifetime limited warranty and support offer if this is indicated either on the product packaging or on the description page of the product within this website. Please note the existence of a warranty card within an Eastern Computers branded product does not automatically mean the product is part of the lifetime limited warranty and support offer. Customers must keep a copy of an invoice or receipt relating to the order as proof of purchase in case a warranty claim is required. Customers without any proof of purchase evidence will be ineligible for the limited lifetime warranty and support offer. Customers must validate warranty and support status with us, Anglian Imports Ltd, within 30 days of purchase by sending, by email, a copy of the warranty form shown below. We reserve the right to withdraw the offer from customers who fail to validate their warranty and support status. If customer details change the customer must notify us or we reserve the right to withdraw their eligibility limited lifetime warranty and support offer.Please note our warranty is only valid within the following countries: CIS Member States, EU & EEA Member States, Albania, Australia, Bosnia-Herzegovina, Georgia, Mongolia, Montenegro, New Zealand, North Macedonia, Serbia, Turkey, Turkmenistan, Ukraine. Please note our limited lifetime warranty and support offer only covers products for two years from purchase after which the deal is invalidated. Our limited warranty also only covers products up to the initial purchase amount and does not cover, in any form whatsoever, third party damages as a result of our products. This includes, but is in no way limited to, loss of life, damage to equipment, labour compensation. Additionally we are under no obligation to provide monetary reimbursement and reserve the right to offer another identical product as compensation. If such a product is no longer in stock, or for whatever reason, we also reserve the right to offer another product model as compensation instead. Finally we also reserve the right to request the customer return the product if we deem such product can be fixed. Our lifetime support warranty only comes products for 3 months unless we receive a completed registration form from the customer in which case this is extended to two years as with the warranty deal. Our lifetime support offer only entitles the customer to technical support from our team. We will, at the best of our ability, try to resolve any technical difficulties however we may be unable to provide solutions. Additionally we are under no obligation to respond to support requests within a certain time frame. Finally please note that the entire lifetime limited warranty and support offer can we withdrawn by Anglian Imports Ltd at our discretion. We reserve the right both the withdraw the offer in its entirety or to withdrawn it individually. Finally we reserve the right to withdraw the offer at anytime without notice or prior advertisement.